RETURNS & REPAIRS
We hope that you are completely satisfied with your TOVA purchase. However, if for any reason you are unsatisfied with your purchase, please feel free to return for an exchange or refund within 10 days of your delivery confirmation date.
This does not apply to any items purchased from the SALE section.
Those are FINAL SALE and not eligible for exchange or refund.
Original shipping costs are non-refundable. Customers are responsible for the return shipping costs on all returns or exchanges.
If we made a mistake and sent you the wrong item (yes, we are only human and sometimes do make a mistake), we will send you a new replacement item with a return label in box for the unwanted item.
All returns and/or exchanges must be approved first.
Merchandise must be unworn and include all of the original packaging.
In order to return or exchange your purchase, please follow these easy steps:
- Email email@example.com with your name and order number, reason for the return and we will issue a Return Authorization number.
- Please carefully package the item(s) to be returned.
- When returning the item, please add the RA# (Return Authorization number) to a reference field on the shipping label.
- Make sure to include all of the necessary paperwork.
- Address the box to:
1-5686 Monkland Ave.
Montreal, Quebec, H3X 2T4
If you fail to ship your return within 5 days from the return confirmation date, your return request will be voided. Shipping charges are non-refundable.
Please indicate in the required international paperwork (commercial invoice) that this shipment is a RETURN OF IMITATION JEWELRY MADE IN CANADA.
TOVA is not responsible for any duties and taxes incurred on any return. Any costs incurred on a return shipment will be deducted from the refund amount.
We recommend that you ship the item(s) using a carrier that can provide you with a tracking number to ensure delivery.
You will receive an email confirmation once your package has been received, inspected and processed for a refund. The refund will be issued via the original payment method used at the time of purchase.
*For your convenience, we offer easy and hassle free UPS electronic international return labels for $20.00
It's really simple. During the return process just mention in your email that you would like to purchase a return label. Within 1-2 days you will receive an email where you can print the label and commercial invoice. Simply place them both on the box and drop it off at any of the many UPS stores or drop off locations. It's that easy!
If any TOVA jewelry items purchased break within 30 days of your original purchase, TOVA will repair the piece free of charge or replace the piece.
We hope to be able to repair your piece, but please be aware that some of our supplies are limited in quantity and repairs are not always possible.
Warranty does not cover damages caused by improper care, accidents or natural breakdown of materials over extended use and time. All defective or damaged products should be returned to us for examination and evaluation.