Serpentine

We respond to emails and process returns from Monday to Friday 9am -5pm EST. Any requests received on the weekend will be replied to on the following Monday.

We hope that you are completely satisfied with your TOVA purchase. However, if for any reason you are unsatisfied with your purchase, please feel free to return it for a refund within 10 days of your delivery confirmation date. 

If you fail to contact us to begin the return process within 10 days of your delivery confirmation date, your return will not be eligible for a refund. 

Any return requests received AFTER the initial 10 days but WITHIN 20 days from the delivery confirmation date will be eligible for a STORE CREDIT ONLY. Unfortunately any return requests received after 20 days from delivery confirmation date will not be eligible for any type of refund or store credit.

This does not apply to any items purchased from the "SALE" section. Those items are FINAL SALE and are not eligible for a refund or store credit.

Original shipping costs are non-refundable. Customers are responsible for the return shipping costs on all returns. 

If we made a mistake and sent you the wrong item (yes, we are only human and sometimes do make a mistake), we will send you a new replacement item with a return label in box for the unwanted item. 

*All returns must be approved first*

*Merchandise must be unworn and include all of the original packaging*

In order to return your purchase, please follow these easy steps:

1. Email returns@tovastore.com within 10 days of your delivery confirmation with your order number, item(s) you wish to return and reason for the return. We will issue you a Return Authorization number. 
2. Please carefully package the item(s) to be returned in the same box it arrived in.
3. When returning the item, please make sure to add the RA# (Return Authorization number) on the shipping label or the outside of the box. 
4. Please email the tracking number to returns@tovastore.com

If you fail to ship your return within 5 days from the return confirmation email date, your return request will be voided. Shipping charges are non-refundable.

We recommend that you ship the item(s) using a carrier that can provide you with a tracking number to ensure delivery. 

You will receive an email confirmation once your package has been received, inspected and processed for a refund or credit. The refund will be issued via the original payment method used at the time of purchase.

 

If any TOVA jewelry items purchased break within 30 days of your original purchase, TOVA will repair the piece free of charge or replace the piece. We hope to be able to repair your piece, but please be aware that some of our supplies are limited in quantity and repairs are not always possible. Warranty does not cover damages caused by improper care, accidents or natural breakdown of materials over extended use and time. All defective or damaged products should be returned to us for examination and evaluation

Use collapsible tabs for more detailed information that will help customers make a purchasing decision.

Ex: Shipping and return policies, size guides, and other common questions.

*JEWELRY WITH PATINA FINISH SHOULD NEVER GET WET OR WASHED. WATER IS IT'S ENEMY AND WILL SURELY RUIN THE PATINA FINISH*

 

To Keep Your Fashion Jewelry Dry and Tarnish Free

Don't Wash Dishes or do Laundry with Your Jewelry on

Many cleaning products that come in contact with your beautiful jewelry that can take off the finish. Why? Because of the harsh chemicals.

Don't Wear Jewelry In Pool or at the Spa

Chlorinated water can react with the metals found in jewelry causing your awesome bangle or necklace to change color.

Don't Use Jewelry Cleaner

Cleaner made for silver, gold, or platinum is way too harsh for fashion jewelry which is usually plated with these precious metals. 

Don't Put on Lotion or Perfume with your Jewelry on

For the same reasons listed above, lotions and perfumes that are not 100% natural can react unfavorably with your jewelry. 

Basically, keep your jewelry away from the following:

• water
• dish-washing soap
• lotion
• perfume
• silver cleaner
• other harsh chemicals

Last On, First Off

Put Your Jewelry on After You Put Your Clothes on and Before Your Take Your Clothes Off

Doing this will ensure that your clothing doesn't get caught on your sweater or t-shirt during the clothing removal process. An accidental pull of your necklace while taking off your shirt can cause a chain or string to break!

Remove Your Jewelry During Activities 

When performing mundane and fun tasks, such as laundry, cooking, or gardening, remove your jewelry to prevent physical damage or exposure to cleaning chemicals or cleaning fluids.

Put Jewelry On After Applying Hairspray and Makeup 

This goes back to keeping your jewelry dry. Perfumes, hairspray, lotion, and makeup usually contains harsh chemicals that can damage your beautiful jewelry. By waiting until you are all done your beauty routine you can avoid potential damage.

Store Your Fashion Jewelry Properly to Keep it Looking Great for years!

Keep Your Jewelry Secure

Store your jewelry in a jewelry box or other secure container that will prevent your baubles from moving around. You can also store your jewelry in a silk or velvet pouch and put each pouch in a decorative shoe box. 

Use Anti-tarnish Paper

When storing your fashion jewelry try wrapping each piece in anti-tarnish paper. If you don't have anti-tarnish paper use an eyeglass cloth instead!

Avoid Air! 

The air around us is what makes metal tarnish. We recommend using a Ziploc or sandwich bag with the air squeezed out to prevent oxidization.