WE OFFER FREE SHIPPING ON ORDERS OF $100 & OVER TO CANADA AND $150 & OVER TO CONTINENTAL USA & PUERTO RICO.
All orders ship from Montreal, Quebec, Canada via UPS, DHL or Canada Post. Shipping charges are calculated at checkout. Please allow 1-3 business days for us to process and ship your order.
TOVA does not ship on Saturdays, Sundays or Canadian holidays
TOVA is not responsible for any UPS, DHL or Canada Post delays. We’re sorry but they are completely out of our control.
DHL DOES NOT SHIP TO P.O. BOXES.
It is the responsibility of the customer to ensure that the shipping address associated with their purchase order or PayPal account is correct at checkout. TOVA is not responsible for deliveries to incorrectly entered addresses once an order has been placed. If an order be returned to sender, the entire shipping costs including any applicable duties, taxes and brokerage fees will be deducted from the customer’s refund amount.
INTERNATIONAL SHIPPING
TOVA JEWELRY ORDERS ONLY destined for continental USA $ Mexico arrive duty free under the new USMCA/CUSMA agreement. There will be no additional duties or taxes to pay upon delivery.
All other international shipments are calculated at checkout and shipped via UPS, DHL or Canada Post.
Duties and taxes are not included in the total at checkout. TOVA is unable to supply estimated duties and taxes as they are determined by the customs agency within the destination country. Duties and taxes are based on the value of the order of the goods imported. Through changes are not always incurred, the recipient is responsible for paying the duties and taxes due on their package. TOVA cannot adjust the value of your order, as we are required by law to disclose the full value of the contents. The international shipping cost paid at checkout is non-refundable. UPS, DHL or Canada Post determines a package “abandoned” when the delivery is ignored or refused by the recipient. If the package is “abandoned” and returned to sender (TOVA), any applicable duties, taxes and brokerage fees will be deducted from the customer’s refund amount.
Customer Service Hours
Monday - Friday 10am - 6pm EST
Our mailing address:
TOVA
5686 Monkland Ave., Suite 1, Montreal, Quebec, H4A1E4 Canada
info@tovastore.com
For order inquiries please fill out the form below. Be sure to include your order number and someone from Team TOVA will get back to you within 1 business day.
*Please note we are closed on weekends and Canadian holidays. All weekend inquires will be answered the following Monday through Friday.
We hope that you are completely satisfied with your purchase from TOVA. However, if you are for any reason unsatisfied with your purchase, please feel free to return for an exchange or refund within 5 days of your delivery confirmation date.
This does not apply to any items purchased from the SALE section.
Those are FINAL SALE.
Original shipping costs are non-refundable. Customers are responsible for the return shipping costs on all returns or exchanges.
If we made a mistake and sent you the wrong item (yes, we are only human and sometimes do make a mistake), we will send you a new replacement item with a return label in box for the unwanted item.
All returns and/or exchanges must be approved first.
Merchandise must be unworn and include all of the original packaging.
In order to return or exchange your purchase, please follow these easy steps:
- Email info@tovastore.com with your name and order number and we will issue a Return Authorization number.
- Please carefully package the item(s) to be returned.
- When returning the item, please add the RA# (Return Authorization number) to the outside of the box.
- Address the box to:
TOVA
Attn: Returns
1-5686 Monkland Ave.
Montreal, Quebec, H3X 2T4
Canada
If you fail to ship your return within 5 days from the return confirmation date, your return request will be voided. Shipping charges are non-refundable. Please indicate in the required international paperwork (commercial invoice) that this shipment is a RETURN OF IMITATION JEWELRY MADE IN CANADA. TOVA is not responsible for any duties and taxes incurred on any return. Any costs incurred on a return shipment will be deducted from the refund amount.
We recommend that you ship the item(s) using a carrier that can provide you with a tracking number to ensure delivery.
You will receive an email confirmation once your package has been received, inspected and processed for a refund. The refund will be issued via the original payment method used at the time of purchase.
If any TOVA jewelry items purchased break within 30 days of your original purchase, TOVA will repair the piece free of charge or replace the piece.
We hope to be able to repair your piece, but please be aware that some of our supplies are limited in quantity and repairs are not always possible.
Warranty does not cover damages caused by improper care, accidents or natural breakdown of materials over extended use and time. All defective or damaged products should be returned to us for examination and evaluation.
