Shipping policy
Shipping Delay Notice:
Due to an ongoing Canada Post strike, there may be delays in processing and delivering orders. While we are working diligently to ensure your orders are dispatched on time, disruptions in postal services could affect delivery timelines.
At TOVA Jewelry, we strive to provide a seamless shopping experience for our customers. Please take a moment to familiarize yourself with our shipping policy.
Free Shipping
We are pleased to offer free standard shipping on orders of $200 or more after discounts to continental USA, Puerto Rico & Canada. This applies to items purchased during a sale or with a discount code.
Shipping Methods
All orders are shipped from our location in Montreal, Canada. We utilize reliable shipping carriers such as UPS, Canada Post & USPS to ensure your package is trackable and arrives safely and on time.
Shipping Charges
Shipping charges are calculated at checkout based on the weight and destination of your order. This allows us to provide you with accurate shipping costs and ensure transparency in our pricing.
Order Processing Time
Please allow 1-3 business days for us to process and ship your order. During peak sale periods, order processing time may be longer due to the high volume of orders we receive. We appreciate your patience and understanding.
Shipping Schedule
TOVA does not ship on Saturdays, Sundays, or Canadian holidays. Our shipping schedule aligns with regular business days to ensure efficient delivery of your package.
Tracking Your Package
If your shipping address is located in the United States, we recommend tracking your package with the provided tracking number on USPS.com or UPS.com for more accurate updates. This allows you to stay informed about the status of your delivery.
Delays and Responsibility
While we strive to provide timely shipping, please note that TOVA is not responsible for any delays caused by UPS, Canada Post or USPS. We apologize for any inconvenience caused by these external factors, as they are beyond our control.
Shipping to P.O. Boxes
Kindly note that UPS does not ship to P.O. boxes. Please provide a valid shipping address at checkout to ensure smooth delivery of your order. TOVA is not responsible when the customer inputs an incorrect shipping address when placing an order.
USMCA/CUSMA Agreement
Under the new USMCA / CUSMA agreement, TOVA Jewelry orders destined for the USA and Mexico arrive duty-free. This means that there will be no additional duties or taxes to pay upon delivery for orders shipped to these destinations.
However, for orders of $800 or more, we may reach out to you for a federal tax ID number. This is strictly for customs clearance purposes so you will not be charged any additional clearance fees. Unfortunately, if you don't provide a valid federal tax ID number you may be charged additonal clearance fees upon delivery.
International Shipping Destinations
TOVA Jewelry offers international shipping to all countries worldwide. However, please note that the information provided below is specifically for international shipments excluding the USA.
Duties and Taxes
It's important to note that duties and taxes are not included in the total at checkout. Unfortunately, TOVA Jewelry is unable to provide estimated duties and taxes as they are determined by the customs agency within the destination country.
Duties and taxes are based on the value of the goods imported and are the responsibility of the recipient. These charges are determined by the customs agency and are separate from the shipping fees paid to TOVA Jewelry.
Abandoned Packages
If a package is ignored or refused by the recipient and is deemed "abandoned" by the shipping carrier, any applicable duties, taxes, and brokerage fees will be deducted from the customer's refund amount. Please ensure that you are available to receive your package and comply with the customs regulations of your country.