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Politique de remboursement

We respond to customer service emails & messages from Monday to Friday 9am -5pm EST.  

Any requests received on the weekend will be replied to on the following Monday unless it's a Federal holiday.

We hope that you are completely satisfied with your TOVA purchase. However, if for any reason you are unsatisfied with your purchase, please feel free to return it for a refund within 10 days of your delivery confirmation date. We use the delivery date published by the designated carrier.

If you fail to contact us to begin the return process within 10 days of your delivery confirmation date, your return will not be eligible for a refund. 

Any return requests received AFTER the initial 10 days but WITHIN 20 days from the delivery confirmation date will be eligible for a STORE CREDIT ONLY. Unfortunately any return requests received after 20 days from delivery confirmation date will not be eligible for any type of refund or store credit.

This does not apply to any item(s) purchased from the "SALE section" or "WITH A DISCOUNT CODE" during a sale, advertised or not. Those items are FINAL SALE.

Original shipping costs are non-refundable. Customers are responsible for the return shipping costs on all returns. 

***If we made a mistake and sent you the wrong item (yes, we are only human and sometimes do make a mistake), we will send you a new replacement item with a return label in box for the unwanted item. 

*All returns must be approved first*

*Merchandise must be unworn and include all of the original tags and packaging*

In order to return your purchase, please follow these easy steps:

    1. Email returns@tovastore.com within 10 days of your delivery confirmation with your order number, item(s) you wish to return and reason for the return. We will issue you a Return Authorization number. 
    2. Please carefully package the item(s) to be returned in the same box it arrived in.
    3. When returning the item, please make sure to add the RA# (Return Authorization number) on the shipping label or the outside of the box. 
    4. Please email the tracking number to returns@tovastore.com

For USA returns address the box to: 

TOVA Returns 
c/o IRNF Inc.
100 Walnut Street
Door 13
Champlain, NY 12919

For Canadian returns address the box to:

TOVA Returns
4810 Jean Talon O.
Suite 410
Montreal, QC, H4P 2N5

If you fail to ship your return within 5 days from the return confirmation email date, your return request will be voided. Shipping charges are non-refundable.

We recommend that you ship the item(s) using a carrier that can provide you with a tracking number to ensure delivery. 

You will receive an email confirmation once your package has been received, inspected and processed for a refund or credit. The refund will be issued via the original payment method used at the time of purchase.

If any TOVA jewelry items purchased break within 30 days of your original purchase, TOVA will repair the piece free of charge or replace the piece. We hope to be able to repair your piece, but please be aware that some of our supplies are limited in quantity and repairs are not always possible. Warranty does not cover damages caused by improper care, accidents or natural breakdown of materials over extended use and time. All defective or damaged products should be returned to us for examination and evaluation.