*All returns must be approved first*
*Merchandise must be unworn and include all of the original tags and packaging*
In order to return your purchase, please follow these easy steps:
- Email firstname.lastname@example.org within 10 days of your delivery confirmation with your order number, item(s) you wish to return and reason for the return. We will issue you a Return Authorization number.
- Please carefully package the item(s) to be returned in the same box it arrived in.
- When returning the item, please make sure to add the RA# (Return Authorization number) on the shipping label or the outside of the box.
- Please email the tracking number to email@example.com
If you fail to ship your return within 5 days from the return confirmation email date, your return request will be voided. Shipping charges are non-refundable.
We recommend that you ship the item(s) using a carrier that can provide you with a tracking number to ensure delivery.
You will receive an email confirmation once your package has been received, inspected and processed for a refund or credit. The refund will be issued via the original payment method used at the time of purchase.
If any TOVA jewelry items purchased break within 30 days of your original purchase, TOVA will repair the piece free of charge or replace the piece. We hope to be able to repair your piece, but please be aware that some of our supplies are limited in quantity and repairs are not always possible. Warranty does not cover damages caused by improper care, accidents or natural breakdown of materials over extended use and time. All defective or damaged products should be returned to us for examination and evaluation.